Shipping, Delivery & Returns

Granny Goodwitch Notions and Potions LLC

Last updated: October 22, 2026

Thank you for inviting a little Granny Goodwitch magic into your home! Many of our products are made, blended, poured, printed, or packaged in small batches. We appreciate your patience while we prepare your order with care.

Order Processing

In-stock orders are generally prepared for shipment within 3–5 business days, excluding weekends and holidays.

Handmade or seasonal items may require additional preparation time. Longer processing times will be noted in product descriptions whenever possible.

During busy seasons or following vendor events, processing may take longer. If an unexpected delay prevents us from shipping within the promised timeframe, we will contact you with an updated shipping date and the option to cancel for a full refund.

Processing time does not include carrier transit time.

Shipping

We currently ship within the United States.

Shipping options and charges are displayed at checkout. Available USPS services depend on the order and our current shipping configuration.

Once your package ships, tracking information will be sent to the email address provided with your order.

Carrier delivery dates are estimates and may be affected by weather, holidays, or circumstances outside our control. If your package is delayed or tracking information is not updating, please contact us.

Complimentary Local Delivery

We offer free local delivery to eligible addresses within a 25-mile radius of our business location in rural Missouri.

Eligible customers will see Free Local Delivery (Within 25 Miles) as an option at checkout.

Local delivery is generally estimated at 3–5 business days, subject to product availability and scheduling. We will coordinate delivery arrangements directly with the customer.

Delivery times may vary because of weather, scheduling, or other circumstances.

Please Check Your Address

Please review your delivery address carefully before submitting your order.

If you notice an error, contact us as soon as possible. We will gladly correct it if the order has not shipped.

If a package is returned because of an incorrect or incomplete address supplied at checkout, the customer may request a merchandise refund, less the original shipping charge, or pay the additional shipping cost to have the order resent.

Warm-Weather Shipping

Wax melts, candles, and certain other products may soften during warm weather.

We package products carefully, but we cannot control temperatures during shipping or after delivery.

Please monitor tracking and bring packages indoors promptly. If a wax product arrives softened, allow it to cool upright before opening.

Minor softening may affect appearance without affecting performance. If a product arrives significantly damaged, please contact us so we can review the situation.

Damaged, Defective, Missing, or Incorrect Orders

Please inspect your order when it arrives.

If an item is damaged, defective, missing, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.

Email Lora@grannygoodwitchnotionsandpotions.com with:

Your name and order number
A description of the problem
Clear photographs of the affected item and packaging, when available

Please retain the product and packaging while we review the issue.

Depending on the circumstances, we may offer a replacement, refund, store credit, or another appropriate resolution at no additional cost to you.

The suggested reporting timeframe does not limit any rights provided by applicable law.

Returns and Exchanges

We want you to be pleased with your purchase.

Eligible merchandise may be returned within 14 days of delivery if it is unused, unopened, and in its original condition and packaging.

Please contact us for return authorization before sending an item back.

We do not charge restocking fees for eligible returns.

Unless an item arrived damaged, defective, or incorrect:

Customers are responsible for return shipping costs.
Original shipping charges are nonrefundable.
Refunds are issued after returned merchandise has been received and inspected.
We recommend using a trackable return shipping service.

Items That Cannot Be Returned

For health, safety, and product-integrity reasons, the following items are generally not eligible for returns:

Food, tea, drink mixes, seasonings, and other consumable pantry products
Opened or used soaps, bath teas, bath soaks, lotions, balms, and other personal care products
Opened or used candles, wax melts, incense, simmer pot kits, and fragrance products
Gift cards
Items clearly marked as final sale at the time of purchase

These exclusions do not apply when an item arrives damaged, defective, contaminated, or incorrect, or where applicable law requires a remedy.

Because fragrance preferences are personal, disliking a scent generally does not qualify an opened or used product for a return. Please review scent descriptions before ordering.

Legendwright Studio 3D-Printed Products

Our 3D-printed products are produced in small batches by Legendwright Studio.

Slight variations in color, texture, layer lines, seams, and other minor surface characteristics are normal parts of the 3D-printing process and are not necessarily manufacturing defects.

Please observe the following care and safety guidelines:

Unless specifically described as toys, 3D-printed items are intended for decorative or adult use.
Products may contain small parts or articulated joints and may present choking hazards to young children.
Keep printed items away from high heat, hot vehicles, heating appliances, and prolonged direct sunlight.
Do not place products in a dishwasher, microwave, oven, or freezer unless the listing specifically confirms suitability.
Products are not intended for direct food contact unless expressly identified as suitable for that purpose.
Do not overload stands, deck holders, or similar accessories.
Candleholders, incense burners, and altar accessories are not automatically flame-safe. Never expose a printed item to open flames, hot wax, burning incense, charcoal, or heated vessels unless the product has been specifically designed and tested for that use.
LED candleholders are intended for flameless LED candles only.
Resin-printed pieces may be more brittle than filament-printed pieces and can break if dropped, bent, or subjected to pressure.

Always supervise candles, incense, and other heat-producing products and keep them away from children, pets, drafts, and flammable materials.

Damage caused by misuse, heat, flame, dropping, overloading, or failure to follow care instructions is generally not considered a manufacturing defect.

If a product arrives damaged or appears to have a printing or assembly defect, please contact us promptly with photographs.

Order Cancellations

Orders may be canceled for a full refund if cancellation is requested before preparation, packaging, or shipment has begun.

Because we may begin preparing orders quickly, cancellations cannot always be guaranteed.

If an order cannot be fulfilled, we will contact you to discuss an appropriate resolution or refund.

Refunds

Approved refunds are issued to the original payment method.

Please allow several business days for the payment processor and your bank or card provider to process the refund.

Questions or Concerns?

We're a small family business, and we genuinely want the opportunity to make things right.